Frequently Asked Questions

Everything you need to know about our eco-friendly home solutions.

What is the estimated delivery time for my order?

Standard shipping typically takes 3-7 business days within the continental US. For larger home furniture or specialized eco-appliances, delivery may take up to 14 business days depending on your location.

Do you offer international shipping?

Currently, Cinderella Eco Sales ships to the United States, Canada, and select European countries. Shipping rates and transit times vary by destination and are calculated at checkout.

What is your return policy for home goods?

We offer a 30-day return policy for most items in their original packaging. Please note that for hygiene and safety reasons, certain items like used bedding or installed eco-toilets cannot be returned.

Are your products sustainably sourced?

Yes, sustainability is our core mission. We partner with manufacturers who prioritize recycled materials, low-impact production methods, and fair labor practices to ensure your home remains eco-friendly.

How can I track my shipment?

Once your order is processed, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and eco-conscious financing options through Klarna and Affirm for larger home investments.